499 Win Terms & Conditions

1 General Terms & Conditions

By accessing or using the 499 win (bundles.pro) platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree, please refrain from using the platform.

These Terms & Conditions form a legally binding agreement between 499 win and the user. They should be read alongside our Privacy Policy and Responsible Gaming Policy. The primary version of this document is in Bengali, and it shall prevail in the event of any dispute.

We may update these Terms & Conditions from time to time. The date of the latest revision will always be shown at the top of the page. Continued use of the platform after any update constitutes acceptance of the revised terms.

2 Account Registration

To open an account with 499 win, you must meet the conditions below. Users who do not meet these requirements may not register, and 499 win reserves the right to close any account that fails to comply.

• You must be 18 years of age or older to register.
• Only one account is permitted per person. Multiple accounts cannot be opened using the same device, IP address, or payment method.
• You are required to provide accurate and truthful information during registration. Providing false information may result in account termination.
• It is entirely the user's responsibility to keep their account password confidential.
• If you suspect unauthorised access to your account, please notify our support team immediately.

As part of the verification process, 499 win may request a national ID, passport, or other identity documents at any time. Withdrawal requests may be placed on hold until the KYC (Know Your Customer) process is completed.

3 Deposits & Withdrawals

499 win currently accepts deposits via bKash, Nagad, Rocket, and USDT. The minimum deposit is BDT 100, and the maximum deposit limit may vary depending on the payment method.

Your account must be fully verified before a withdrawal request can be processed. Deposited funds must be wagered at least once before withdrawal. To comply with anti-money laundering requirements, withdrawals must be made using the same method as the original deposit.

4 Bonuses & Promotions

499 win offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own terms, which are set out in full on the bonus offer page. Failure to meet these terms may result in the bonus being forfeited.

• Welcome Bonus: Up to 100% match on your first deposit. Wagering requirement: 30x.
• Reload Bonus: Available on specific days each week. Wagering requirement: 20x.
• Cashback: Get back 5%–10% of your net weekly losses. No wagering requirement on cashback.
• Free Spins: Valid on selected games only. Must be used within 7 days.

Each bonus can only be claimed once. After receiving a bonus, neither the bonus nor real money funds can be withdrawn until the wagering requirement is completed. Any attempt to claim bonuses through multiple accounts will result in all accounts being closed.

5 Gaming Rules

All games on 499 win operate in accordance with international standards. Each game has its own rules, which can be found in the game lobby. All game outcomes are determined by RNG (Random Number Generator) technology, certified by independent third-party auditors.

• If a technical error affects the outcome of a game, 499 win reserves the right to void that round and refund the wager.
• If your internet connection drops during an active bet, the outcome will be determined based on server logs.
• In Live Casino games, the dealer's decision is final; however, management may intervene in the event of a technical error.
• If any game is played in a way that violates the rules or exploits a loophole, any winnings arising from such play will be voided.

499 win may set a maximum payout limit for any game. Large wins may require identity verification before payment is processed. This process is typically completed within 24 hours.

6 Prohibited Activities

The following activities are strictly prohibited on the 499 win platform. Any breach of these rules will result in permanent account closure and, where necessary, referral to the relevant law enforcement authorities.

• Playing games using bots, scripts, or automated software.
• Attempting to hack game systems or exploit vulnerabilities.
• Claiming bonuses through multiple accounts or engaging in bonus hunting.
• Playing with third-party funds or allowing others to use your account.
• Using the platform for money laundering or any other illegal financial activity.
• Colluding with other players during gameplay.
• Opening an account under a false identity or committing chargeback fraud.

7 Account Closure & Suspension

499 win reserves the right to temporarily or permanently close any account in the following circumstances:

• In the event of a Terms & Conditions violation.
• Failure to pass KYC verification.
• If suspicious or fraudulent activity is detected.
• Filing a chargeback or payment dispute.
• At the user's request (voluntary account closure).

If you wish to close your account, please contact the support team. Any outstanding balance must be withdrawn before the account is closed. Once closed, your data will be retained in accordance with our policy.

8 Privacy & Data Protection

499 win takes the protection of your personal data seriously. We only collect information that is necessary to provide our services. Your data is never sold to third parties.

The information we collect includes: name, contact details, payment information, gaming history, and device/IP data. This information is used for account management, fraud prevention, and service improvement. For more details, please see our Privacy Policy Read.

9 Limitation of Liability

499 win is not liable for the following:

• Loss of play due to internet disconnection or other technical issues.
• Unauthorized access to the account due to the user's own negligence.
• Delays or failures caused by third-party payment processors.
• Gaming losses resulting from the user's own decisions.
• Missed opportunities due to temporary service unavailability.

Under any circumstances, 499 win's maximum liability to a user shall be limited to the total deposits made by that user in the preceding 30 days, up to the maximum extent permitted by applicable law.

10 Responsible Gaming

499 win believes gaming is entertainment, not a source of income. We encourage all members to play responsibly. The following protective features are available on the platform:

• Set daily, weekly, or monthly deposit limits.
• Option to self-exclude for a set period of time.
• Option to temporarily lock your account.
• Gaming time and spending tracking dashboard.

Problem gambling is a serious issue. If you feel you are losing control of your play, contact our support team immediately or use the self-exclusion feature. To find out more, visit our Responsible Play Read the page.

11 Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. We aim to resolve all complaints within 72 hours.

If you are not satisfied with the support team's resolution, the matter may be escalated to our management team. In the event of any dispute, 499 win's server logs and records will be treated as conclusive evidence.

• Complaint deadline: within 30 days of the relevant incident.
• Expected resolution time: 1–7 business days.
• You may seek assistance from an independent dispute resolution body if needed.

12 Contact & Updates

If you have any questions or comments about these Terms & Conditions, please contact our support team. We are available 7 days a week, 24 hours a day.

499 win reserves the right to modify, amend, or remove any part of these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.